Mount Solution runs every install as an SLA-backed ticket. Runbook on the dashboard, operator at the door inside a 90-minute window, sign-off captured before the van moves. Boring — in the way you want for the thing holding your screen up.
Every contact becomes a ticket. Every ticket follows a runbook. Every runbook has an SLA, every SLA has a tracked p95, and every install has a signed-off close-out. The texture is corporate. The reason is simple: the screen on your wall stays up.
The shortlist. Each class has a fixed scope, a fixed price, an arrival SLA, and a standard runbook. Anything off-pattern goes to ops review and you get a custom ticket back in twenty.
Studs located, screen seated, levelled to ±0.2° (laser-checked). Cable run tidied to the console position. Bracket included — fixed or tilt depending on viewing angle. Drywall or masonry.
Pull-down bracket so the screen drops to a viewing-correct height. Surface temperature monitored on gas units before commit. Job aborts if thermal envelope exceeds spec — refund issued, no fee.
Tilt-pivot-extend bracket for off-axis seating or kitchen / corner installs. Range tested at full extension under load before signoff. Cable management for the arm's swept path.
Decommission an existing install, patch the source wall ready for paint, redeploy on the target wall. Single-trip ticket. Useful for moves, renovations, and "actually it should be on that wall, sorry."
HDMI and signal hidden inside the wall via code-compliant in-wall kit (no power through low-voltage gangs). Power outlet relocated to behind the screen. Patched ready for paint.
Soundbar bracketed below (or above) the screen, audio cable routed via the same channel. Bring-your-own brand — Sonos, Bose, Samsung, Yamaha. We bring the bracket, the bolts, the patience.
Tickets move left to right through the pipeline. Each state has an owner, an SLA, and a defined exit condition. You can see which state your ticket is in at any time — by reply, by dashboard link, or by quick call to ops.
You send the wall photo, screen model, and postcode. Ticket opened, classified, queued. You get a ticket ID by reply.
Ops reviews intake, classifies to a ticket class, returns a quote with the next two viable slots. SLA: p50 11 minutes during open hours.
You confirm a slot. Operator and van pinned to the ticket. 90-minute arrival window p95 from the start of the booked window.
Runbook executed on site — protect, locate, drill, mount, test, tidy. You sign off on the device. Ticket closes. Receipt and warranty PDF land in your inbox.
Refreshed from the calendar at the end of every month. If a metric drops below threshold, ops gets a page on Slack. If something paged this month, you'd see an "incident" tag here — there isn't one.
These are the four commitments behind every ticket. They aren't marketing — they're the conditions under which ops gets woken up. If any of them is missed, the install is free.
A sample of close-out notes that came back in the post-install survey. Used with permission. Edited for brevity. The ticket IDs are real; the surnames are not.
"Quote at 09:14. Slot confirmed by 09:31. Van outside by 14:42 — well inside SLA. Bracket on, screen up, signoff at 15:38. The whole thing felt like watching a deploy succeed."
"They aborted the fireplace install when the gas thermal probe came back too hot, refunded the deposit, and rebooked the side wall the same day. Refreshing to see a vendor actually use their own runbook."
"The dashboard tracking is unhinged — and I mean that as a compliment. I knew exactly when the operator was going to ring the bell. The invoice matched the quote to the dollar."
Intake takes about 90 seconds. Photo, screen model, postcode. Quote back inside fifteen minutes during open hours. Slot inside 48 hours for most postcodes. Same-day if intake lands before 15:00.